Frequently Asked Questions.
1. What is Anvi Silver?
Anvi Silver is a signature jewellery brand by Dindorkar Saraf, offering elegant silver and diamond jewellery that blends traditional craftsmanship with modern design.
2. How can I place an order?
Simply browse our collections, add your favorite pieces to the cart, and proceed to checkout. You can pay securely using debit/credit cards, UPI, or net banking.
3. What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and wallet payments through secure payment gateways.
When will I receive the invoice for my order?
Orders are typically processed within 2–4 business days and delivered within 5–10 business days, depending on your location.
5. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or WhatsApp. You can use it to track your parcel in real time.
6. Do you offer gift wrapping or personalized packaging?
Yes! We offer elegant gift packaging for all orders. You can also include a personalized message during checkout.
7. What is your return and refund policy?
We accept returns within 7 days of delivery for defective, damaged, or incorrect items. Please visit our Refund & Returns Policy page for full details.
8. Are your diamonds real or lab-grown?
Anvi Silver uses certified laboratory-grown diamonds, offering the same brilliance and purity as mined diamonds — in an ethical and sustainable way.
9. How should I care for my silver jewellery?
To maintain shine:
Store jewellery in a dry, airtight box.
Avoid contact with perfume, sweat, or water.
Clean gently with a soft cloth after each use.
10. How can I contact customer support?
You can reach our support team via:
📧 Email: rrdindorkar1@gmail.com
📞 Phone/WhatsApp: 91 9730324111
We’re available Monday to Saturday, 10 AM – 7 PM.
11. Do you have a physical store?
Yes! Visit our Dindorkar Saraf showroom in Nashik to explore our exclusive collections in person.
12. Do you offer customization?
Yes, selected designs can be customized based on your preferences. Contact us for personalized jewellery options.
