At Anvi Silver, we take great pride in the craftsmanship and quality of our jewellery. Each piece is carefully inspected before dispatch to ensure it reaches you in perfect condition. However, if you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Eligibility for Returns
We accept returns or exchanges only under the following conditions:
- The product is damaged, defective, or incorrect upon delivery.
- The return request is made within 7 days of receiving the order.
- The item must be unused, unworn, and in its original packaging, along with all tags, certificates, and bills.
2. How to Initiate a Return
- Contact our customer care team at [Insert Email / WhatsApp Number] within 7 days of delivery.
- Share your Order ID, product images, and a short description of the issue.
- Once approved, our team will arrange a secure return pickup or guide you on how to ship it back safely.
3. Return Shipping
- For defective or wrong items, Anvi Silver will bear the return shipping costs.
- For other valid reasons, customers may need to cover return courier charges.
- Ensure the product is packed securely to avoid damage during transit.
4. Refund Process
- Once the returned item is received and inspected, we will notify you of the refund status.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- If your payment was made through Cash on Delivery (COD), we’ll issue a refund via bank transfer or store credit.
5. Exchanges
- Exchanges are available for the same or higher value items (subject to stock availability).
- If you wish to exchange, contact our team before returning the original product.
6. Non-Returnable Items
- Customized or engraved jewellery
- Gift cards or discount vouchers
- Items damaged due to mishandling or improper care
7. Contact Us
For return or refund-related queries, please contact:
Anvi Silver (Dindorkar Saraf)
📍 Address: Shop 5 Opp SBI, Bapu Bangla Chauk, Indira Nagar, Nashik, India, Maharashtra
📧 Email: rrdindorkar1@gmail.com
📞 Phone:91 9730324111
